Privacy Policy

1. Information We Collect

We collect personal data such as your name, contact information, age, health status, and specific concerns related to senior rights protection. This information is necessary to provide tailored advocacy services and support. These details are used exclusively to optimize your experience with our senior protection programs and improve our services. We only collect data that is essential for effective service delivery, personalized support, and building professional relationships with our clients and their families.

2. How We Use Your Data

Your data is used to personalize your senior rights protection journey and facilitate communication regarding our programs, workshops, training sessions, and follow-up activities. We use this information to better understand which protection approaches are most relevant to your specific needs and circumstances. Your data will never be shared with third parties for marketing purposes without your explicit consent, unless required by law or court order. We may share information with healthcare providers, legal professionals, or government agencies only when necessary for your protection and with your consent.

3. Data Security

Protecting your data is of utmost importance to us. We implement advanced security measures to safeguard your personal information. All data is stored in secure databases with encryption, and access is restricted to authorized staff members responsible for program delivery and client care. Our systems are regularly updated to ensure the highest security standards. We maintain strict confidentiality protocols to protect the sensitive nature of senior-related information shared during our advocacy engagements.

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and help us better understand your interaction with our content. These small text files allow us to provide more relevant senior protection information tailored to specific needs. You have the option to disable cookies in your browser settings at any time, although this may limit some functionality of our website, particularly in client portal areas and registration processes.

5. Your Rights

As a client in our senior protection programs, you have the right to access, correct, or delete your personal data stored with us. We fully respect your control over your information and support your privacy decisions. Under applicable privacy laws, you have rights to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing of your data
• Data portability
• Object to processing
• Not be subject to automated decision-making

To exercise any of these rights, please contact us at privacy@seniorsafeguardup.com.

6. Privacy Law Compliance

As a Canadian organization serving clients from various regions, we strictly adhere to applicable privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act) and provincial privacy legislation. We are committed to transparency regarding the collection and use of your data and ensure all your associated rights. Our privacy measures are regularly reviewed to ensure compliance with current legal requirements. We maintain appropriate records of our data processing activities and conduct regular impact assessments, particularly regarding sensitive information shared during senior protection and advocacy processes.

7. Changes to This Policy

We reserve the right to update or modify this privacy policy at any time. All changes will be posted on this page with an updated date. For material changes, we will notify you directly through our program communication channels. We recommend regularly reviewing this page to stay informed about our current privacy practices. All material changes will be clearly highlighted, and we will obtain new consent where legally required.

8. Contact

If you have questions about our privacy policy or your personal data, please do not hesitate to contact us. Our privacy officer is available at privacy@seniorsafeguardup.com or by phone at +1 (604) 925-7182.

9. Legal Basis for Processing

We process your personal data on the following legal bases:

• Performance of our contract to provide senior rights protection services and programs
• Your explicit consent, which you can withdraw at any time
• Legal obligations we must fulfill
• Legitimate interests in providing and improving our services
• Vital interests to protect your health, safety, and well-being

10. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including supporting your ongoing senior protection journey and meeting legal requirements. Different types of data may be retained for different periods as required by law or best practices in professional senior advocacy services. Once your data is no longer needed, it will be securely deleted or anonymized to protect your privacy, while we may retain statistical information for program improvement purposes.

11. Third-Party Services

We may work with trusted healthcare providers, legal professionals, social workers, and government agencies to provide comprehensive senior protection services. When sharing information with these partners, we ensure they maintain appropriate confidentiality and security standards. We never share personal information for commercial purposes and always obtain your consent before involving third parties in your care or advocacy.

12. Emergency Situations

In emergency situations where your health, safety, or well-being is at immediate risk, we may need to share relevant information with emergency services, healthcare providers, or family members without your prior consent. We will always inform you of such disclosures as soon as reasonably possible and limit the information shared to what is necessary for your protection.